Privacy Policy

36. Introduction

This Privacy Policy explains how Anvist Infotech Private Limited, operating under the DhobiBhaiyya brand, collects, uses, stores and protects personal information when Customers use the Website and services.

37. Information We Collect

• Personal information: name, mobile number, email address, pickup/delivery address, account/login and communication details.
• Order information: order number, garment quantity, service details, pickup/delivery information, special instructions, order history and complaints.
• Payment information: transaction status, reference and payment method. Complete card/banking credentials are generally not stored unless specifically required and lawfully permitted.
• Technical information: IP address, browser/device information, operating system, Website activity, cookies, approximate location and technical logs.

38. How We Use Information

• Process orders.
• Arrange pickup and delivery.
• Process payments.
• Provide customer support.
• Communicate order status.
• Manage complaints.
• Improve services and Website functionality.
• Prevent fraud and misuse.
• Maintain records.
• Analyse business performance.
• Conduct legitimate marketing activities.
• Comply with applicable law.

39. Sharing of Information

Necessary Customer information may be shared with authorised service providers including laundry/processing partners, logistics partners, payment gateways, technology/cloud providers, communication providers, customer-support providers and professional advisers or authorities where legally required. Information will be shared only to the extent reasonably necessary or required by law.

40. Customer Data Security

The Company shall take reasonable technical and organisational measures to protect Customer information against unauthorised access, misuse, alteration, disclosure or destruction. No internet transmission or electronic storage system can be guaranteed completely secure.

41. Data Retention

The Company may retain Customer information as reasonably necessary for providing services, transaction records, dispute resolution, accounting and tax requirements, legal/regulatory compliance, fraud prevention and legitimate business purposes. Information may be deleted, anonymised or securely disposed of when no longer required, subject to legal retention requirements.

42. Cookies

The Website may use cookies and similar technologies for functionality, preferences, analytics, performance and marketing. Customers may control cookies through browser settings, although disabling some cookies may affect Website functionality.

43. Marketing Communications

With appropriate consent or where otherwise permitted by law, the Company may send promotional communications by SMS, email, WhatsApp, push notifications or other channels. Customers may opt out through available mechanisms. Transactional/service communications may continue where necessary.

44. Third-Party Websites and Services

The Website may contain links or integrations with third-party services. The Company is not responsible for third-party privacy practices. Customers should review relevant third-party privacy policies.

45. Children’s Information

Our services are intended for general customers and are not specifically directed towards children. We do not knowingly seek to collect children’s personal information in violation of applicable law. Parents/guardians may contact us regarding inappropriate collection.

46. Customer Rights

Subject to applicable law, Customers may have rights to access, correct or delete information, withdraw consent where applicable, object to certain processing and raise privacy-related complaints. Requests may be subject to verification and legal exceptions.

47. Changes to Privacy Policy

The Company may update this Privacy Policy from time to time. The updated version will be published on the Website with the revised effective date.